Crown Honda been honoured again at this year’s Motor Trader Industry Awards, winning one category and coming a close second in another.
The awards are open to almost 5000 franchised dealerships in the UK and 200,000 individuals. Billed as the biggest night in the car retailing calendar, the event was attended by dealerships from all over the UK, with 27 awards given out across a range of categories.
Crown Honda was nominated for two awards – Crown Honda Bushey Heath’s Dave Cook for Sales Manager of the Year, and the Aftersales Team for the National Aftersales Excellence Award. It proved to be a very successful evening, with the Aftersales Team taking top spot and Dave coming second but being ‘highly commended’ by the judges.
The judging panel was impressed by Crown Honda’s emphasis on increasing avenues for feedback through questionnaires and social media, which has led to improved customer satisfaction figures. A number of internal changes to processes aimed to make the aftersales service easier for both staff and customers also helped Crown come out on top.
Managing Director Lee Monahan says: “We’re thrilled that our commitment to treating customers fairly and delivering exceptional customer service in Aftersales has been recognised by the Motor Trader judging panel. We’re also very proud that Dave’s hard work and commitment has been acknowledged by the industry. After a challenging year, it’s just what the team needed!”
These wins come hot on the heels of Crown Honda winning a number of prestigious awards including Motor Codes’ Garage of the Year 2015 (Regional Winner), Motor Trader’s Business Manager of the Year 2015, and being named in Honda UK’s top 10 Dealers of the Year.
Sourced from: Local garage honoured twice at prestigious Motor Trader Awards